The following is taken into consideration when facilitating the strategic session:

Vision and Mission

1. Vision: Where are we going?
2. Mission/purpose : Why do we exist? Who is the customer we serve?

Strategic Priorities

1. What do we need to focus on to achieve our Vision?
2. Action planning for the strategic priorities.

Key Partners

1. Who are your key partners
2. Who are your key suppliers
3. Which key resources are you acquiring from partners
4. Which key activities do partners perform

Key Activities

1. What key activities do your Value propositions require
2. Distribution channels
3. Customer relationships
4. Revenue streams

Value Propositions

1. What value do you deliver to the customer
2. Which of your customer’s problems are you solving
3. What bundles of products and services are you offering
4. Which customer needs are you satisfying

Customer Relationships

1. What type of relationship does each of your customer segments expect you to establish and maintain with them
2. Which ones have you established for long term business
3. How are they integrated in your business model
4. How costly are they

Corporate Governance

1. Discipline
2. Transparency
3. Independence
4. Responsibility
5. Social Responsibility
6. Employment Equity

Customer Segmentation

1. For whom are you creating value
2. Who are your most important customers

Key Resources

1. What key resources do your value propositions require

Channels

1. Through which channels do customer segments want to be reached
2. How are you reaching then now
3. How are your channels integrated
4. Which ones work best
5. How are you integrating them with customer routines

Cost Structure

1. What are the most important costs inherent in your business model
2. Which key resources are most expensive

Revenue Streams

1. For what value are your customers really willing to pay
2. How would they prefer to pay
3. How much does each revenue stream contribute to overall revenues

Finance

1. 2 – 3 years’ Financial Statements are revised and analysed
2. Corrective measures are discussed where necessary

Human Resources

1. Discuss employment contracts, job descriptions and performance measures are in place.
2. Policies and Procedures